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Charge 5 won't turn on or sync

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‎09-25-2023 16:54 - last edited on ‎09-26-2023 06:03 by Fitbit Moderator

‎09-25-2023 16:54 - last edited on ‎09-26-2023 06:03 by Fitbit Moderator

Change 5 won’t sync or charge. It’s not registering. 

Moderator Edit: Clarified subject

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‎09-26-2023 06:18

‎09-26-2023 06:18

Hi there, @acham. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, please try restarting your Charge 5. Then, try syncing your Fitbit device. If you manage to sync your Charge 5 but the screen remains blank, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

On the other hand, if the screen is back after the restart but the syncing issue is still not solved, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-26-2023 06:18

‎09-26-2023 06:18

Hi there, @acham. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

As a first approach, please try restarting your Charge 5. Then, try syncing your Fitbit device. If you manage to sync your Charge 5 but the screen remains blank, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

On the other hand, if the screen is back after the restart but the syncing issue is still not solved, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes