Charge 5 won't turn on

[marypeden]

My Fitbit went black so I charged it the app says it is at 100% but it still won’t turn on

Moderator Edit: Clarified subject

[Julia_G]

Hi, @marypeden , have you tried a restart?  As your screen is black you will need to use the small button on the charger, as described in this help article .  Sometimes you need to repeat the process a few times as a single restart does not always work.

Here’s a pic to show you where the button is:

I hope this helps.  Welcome to the Community Forums!

[TrishaXV]

I've tried this. My charger 5 still will not turn on. It doesn't even show the logo anymore when restarting it.  It's completely dead.  Very aggravating because I just got it this year. 

[Julia_G]

Hi, @TrishaXV , if this suggestion has not helped you and your Fitbit is less than a year old I would strongly suggest that you get in touch with Fitbit Customer Support at Contact.fitbit.com

You may like to read information about your warranty.  There is a link at the bottom of every page in the community.