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Charge 5 won't turn on

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‎07-20-2023 03:03 - last edited on ‎07-20-2023 03:46 by Fitbit Moderator

‎07-20-2023 03:03 - last edited on ‎07-20-2023 03:46 by Fitbit Moderator

When I went to bed last night it had a charge of 86 percent and now it won't even turn on. I put it on the charger and nothing happens ... Help

Moderator Edit: Clarified subject

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‎07-20-2023 03:50

In response to Talahthas

‎07-20-2023 03:50

Hi there, @Blazeswife. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As a first approach, please follow @Talahthas's tips and recommendations. 

Nevertheless, it seems like your Charge 5 just ran out of battery. With that being said, I'd suggest letting your Charge 5 in the charger around 2 hours to see if it comes back to life. 

If none of the above works, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎07-20-2023 03:16

‎07-20-2023 03:16

Welcome to the Fibit community, @Blazeswife!

Sad to hear you're having issues with your Charge 5. As a first attempt to get things fixed I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎07-20-2023 03:50

In response to Talahthas

‎07-20-2023 03:50

Hi there, @Blazeswife. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As a first approach, please follow @Talahthas's tips and recommendations. 

Nevertheless, it seems like your Charge 5 just ran out of battery. With that being said, I'd suggest letting your Charge 5 in the charger around 2 hours to see if it comes back to life. 

If none of the above works, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-20-2023 04:43

In response to Talahthas

‎07-20-2023 04:43

Thank you for the information.

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