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Charge 5 won't turn on

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‎02-26-2024 18:28 - last edited on ‎02-27-2024 04:26 by Fitbit Moderator

‎02-26-2024 18:28 - last edited on ‎02-27-2024 04:26 by Fitbit Moderator

I changed the clock app, the charge is almost full, tried restarting and resyncing. The watch face does not turn on and remains dark!! Whyyyyy?!! This is literally the third replacement I've gotten from Fitbit because this issue keeps on happening repeatedly 

Moderator Edit: Clarified subject

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‎02-27-2024 04:29

‎02-27-2024 04:29

Hi there, @User-2024. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not turning on. I understand where your concern is coming from. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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