Charge 5 - red ring with a white X

[Jelsbean40]

I am on my 5th Fitbit. Mostly they replaced 2 and that was ok. But Im on the Fitbit 5 after swapping to Samsung because of Fitbit issues then after reading reviews returned to Fitbit. Now I have a red ring with a white X. But so far i"m only really recieving very sheepish results. I have tried the suggestions found none helpful. There is a button on the cord.... NADA, if there is feel sorry for some older people trying to locate to press, I sure couldnt find it. Button on the back of the charger????? Ok, tried that NADA. Had just restarted the device because everything has reset except for yesterdays steps. That when the circle cross started, so tried X amount but nothing worked. Tried contacting support, didn't get much help there either, said someone would email me. I'm in Australia so who knows when that could be?? But on top of all this why cant the developers put in an area where you can log the fact it was on charge or NOT working so when you look back at your steps, sleep etc etc you actually dont have to remember or feel guilty that you weren't trying. Seriously this should be INBUILT

Moderator edit:  updated subject for clarity

[Gr4ndp4]

Hi, @Jelsbean40 Welcome, this is the button on the charging cable -

To restart follow the instructions in the second part of this video 

Let us know how you get on by posting here again.

Cheers

[Jelsbean40]

So I did what they said. Let it go completely flat, then completely
recharge it and then I completely LOST everything!!!!???? It went to a
different time, different date and lost one of the settings I have.
Oh and to top it off it now doesn't sinc to my phone or tablet. So I now
not only have no up to date data, no big whats 2 days worth??? Not that it
will sinc with my phone to update the data but whats to say that because
its living in the past it wouldn't over ride whats already there??
So last 2 (two) days Im living on January the first, 5 hours behind actual
time and when I "VIRTUALLY" spoke with someone they said I'd be emailed by
tech crew, not sure if who emailed me is 'Tech' crew as it came from the
forum but my virtual chat with Vanessa, she said look out for the next
update, is due out any moment!!??
So now I'm in a conundrum. Cant sinc, live in a virtual time warp, cant
update and still no wiser as to what is really going on. And no cant fix
anything, time, date, face etc via the app as it wont sinc to my phone or
tab.
Anyone else had this issue and did it require a replacement?