Charge 5 won't turn on

[GaroTop]

Dear Fitbit support team,

My Charge 5 is totally black out, with just red light in on at the back of it.

Tried to Restart it many times and follow the typical Steps but no success.

Eager to receive Fitbit usual support.

Thanks,

Garbis

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GaroTop. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I will do my best to help you with this! 

As per the description of your post, it seems like your Charge 5's battery is flat. Have you tried charging it? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 5. I would recommend trying this maybe twice in a row if a first try doesn’t work.

[RiekoC]

Hello @GaroTop 

You mention seeing a red light on the back of your Charge 5. Do you see a green light on the back of your device? You can check by placing your finger over the back, then lift up. You should see a green light, which is the heart rate monitor.

If you don't see a green light, you could have a defective device. It might be worth contacting Fitbit support (<-- click link) to see if you have any options under warranty.