Charge 5 won't charge anymore

[Emauko]

Hi there, I have had charge 5 for only 3 months and now it's not charging. I have followed all the restarting troubleshooting steps including cleaning the ports. What could be the issue.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Emauko. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not charging. I will do my best to help you with this!

To better assist you, please confirm whether you cleaned the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Nevertheless, bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[Emauko]

Dear @MarreFitbit I have tried all the troubleshooting suggested across the posts on charging. My Fitbit is just over two months old and so I doubt it's due to ageing battery. I bought it on 9 January 2024. I'm at my wits end as I have unsuccessfully tried all the troubleshooting. Kindly advise the next step of action. Best.

[RiekoC]

Hello @Emauko 

Since you've tried the recommended troubleshooting steps without success and your device is less than a year old, you should contact Fitbit support (<-- click link) to find out what are your options under warranty.