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Charge 5 won't update

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‎06-05-2023 15:09 - last edited on ‎06-08-2023 07:59 by Fitbit Moderator

‎06-05-2023 15:09 - last edited on ‎06-08-2023 07:59 by Fitbit Moderator

This just started happening. I have reset the Charge 5, force stopped app, reset Samsung Galaxy 22. Reinstalled fitbit app. Samsung did send a security update recently that I installed. All other stats seem to be updating.

Moderator Edit: Clarified subject

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‎06-08-2023 07:17

‎06-08-2023 07:17

Hi, @Stepn1haf, welcome to the community, may I just clarify the steps I take to see an activity just completed? In the "today" screen I force a sync by sliding my finger down the screen & release (this is sometimes not necessary) If I've already completed exercises previously I find I need to touch the "Exercise" tile to provoke a refresh with the tab set on "Goal". If you are still not getting this try clearing the cache in the Fitbit app on your phone.

I hope this helps, please post here again and let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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