Charge 5 won't update

[vip_anas]

Hello community,

I've encountered a frustrating problem with my Charge 5 as it started restarting every 3 seconds, rendering it practically unusable. I attempted a reset using the charge cable button, but unfortunately, it didn't resolve the issue.

Here are some additional details:

• Firmware version: 20001.194.91 (up to date)
• Recently synced the device
• Battery is fully charged

Has anyone else experienced this problem, or is it a known issue with the Charge 5? I would appreciate any insights or suggestions to help me address this issue. Thank you!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @vip_anas. Thanks for stopping by in the Fitbit Community Forums and for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not updating. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.