03-12-2024
06:37
- last edited on
03-12-2024
07:34
by
MarreFitbit
03-12-2024
06:37
- last edited on
03-12-2024
07:34
by
MarreFitbit
Pls help when I try and sync my charge 5 nothing happens. Go to settings and the sync now button isn’t illuminated!!
Moderator Edit: Clarified subject
03-12-2024 07:36
03-12-2024 07:36
Hello there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not syncing anymore. I will do my best to help you with this.
As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?
If the issue persists, please try the steps below in the order listed:
With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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03-12-2024 11:16
03-12-2024 11:16
Mine stopped syncing today to upon wake. Still have Fitbit account. Both of us today?
03-12-2024 14:09 - edited 03-12-2024 14:21
03-12-2024 14:09 - edited 03-12-2024 14:21
After reading other threads I decided to put Charge 5 on charger. No charge. Restarted Charge 5 that then said critically low battery when before restart it stated charge was 63%. I am now charging and will report back. Take away: more than a Bluetooth issue.
03-12-2024 14:23
03-12-2024 14:23
My Fitbit wouldn’t charge today either. Tried all of the below suggestions.
Eventually I reset my Fitbit and put it on charge. It lost 30% battery when reset and most of my data from today disappeared; had over 12,000 steps when I reset now less than 1,500, activities I’d tracked today disappeared as well. But it’s now syncing
03-12-2024
16:13
- last edited on
03-13-2024
17:05
by
ManuFitbit
03-12-2024
16:13
- last edited on
03-13-2024
17:05
by
ManuFitbit
My Charge 5 is working again. Based on registered sleep score my Charge 5 went haywire around midnight. Keeping my fingers crossed for sleep score tonight.
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Charge 5 working as normal again.
03-13-2024 08:31
03-13-2024 08:31
Hello @dan3458585 & @Pleasehelp1
Thank you for letting us know that your Charge 5's are back to syncing properly.
If you ever have to reset your device again, do a manual sync via the app first so that you don't lose your data.
Rieko | N California USA MBG PE