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Charge 5 won't work properly

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‎01-07-2024 03:10 - last edited on ‎01-07-2024 11:43 by Fitbit Moderator

‎01-07-2024 03:10 - last edited on ‎01-07-2024 11:43 by Fitbit Moderator

Data does not reset at midnight. No communication between my device and the app. I am not able to update  as well. What next?


Moderator Edit: Clarified subject

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1 REPLY 1

‎01-07-2024 11:39

‎01-07-2024 11:39

Hello @frs2828 

I saw that you've been having issues with getting your Charge 5 to update. Hope you had a chance to try the troubleshooting steps that Marie provided.

Now, it seems like you're also having problems with syncing. This page has the recommended troubleshooting steps to try: Why won't my Fitbit sync?

Although it's not mentioned in the troubleshooting steps, some users reported that they also needed to turn Wi-Fi off, then on again on their phones to get their devices to sync.

Rieko | N California USA MBG PE

Best Answer