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Charge 5 wont sync with phone.

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‎08-11-2022 10:20 - last edited on ‎08-19-2022 08:53 by Moderator Alum

‎08-11-2022 10:20 - last edited on ‎08-19-2022 08:53 by Moderator Alum

It was doing fine this morning. Now it's not syncing 

 

 


Moderator edit: subject updated for clarity

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‎08-19-2022 08:52

‎08-19-2022 08:52

Hi, welcome to the Fitbit Community forums, @Mielitz.  

 

 I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5. 

 

Some users were experiencing issues to sync their Charge 5 a few days ago, but this problem has been resolved and you should now be able to sync as usual. 

 

I've also been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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