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Charge 5

ANSWERED
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‎05-02-2022 12:23

‎05-02-2022 12:23

My Fitbit Charge 5 has stopped showing the face when I turn my wrist.

Meredith N

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‎05-02-2022 12:29 - last edited on ‎01-23-2024 09:47 by Fitbit Moderator

‎05-02-2022 12:29 - last edited on ‎01-23-2024 09:47 by Fitbit Moderator

Hi, @texashomemere please swipe down from the clock screen to find the Quick Settings menu.  You will need to make sure sleep hasn’t been turned on accidentally, and also check that “screen wake” is set to “on” and not has accidentally got turned off.  One or the other is the usual reason for your Fitbit not illuminating when your wrist is turned.

I hope this helps.

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

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2 REPLIES 2

‎05-02-2022 12:29 - last edited on ‎01-23-2024 09:47 by Fitbit Moderator

‎05-02-2022 12:29 - last edited on ‎01-23-2024 09:47 by Fitbit Moderator

Hi, @texashomemere please swipe down from the clock screen to find the Quick Settings menu.  You will need to make sure sleep hasn’t been turned on accidentally, and also check that “screen wake” is set to “on” and not has accidentally got turned off.  One or the other is the usual reason for your Fitbit not illuminating when your wrist is turned.

I hope this helps.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎05-02-2022 14:09

In response to Julia_G

‎05-02-2022 14:09

So far soooo good! Thank you!
Meredith N

Sent from my iPhone
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