Charge5 unresponsive screen

[CC_04]

Hi,

I’ve had my charge5 for 6months now, I usually let the battery run out completely before I charge it but the last time I did this it started vibrating uncontrollably. 
I have used the trouble shooting guide- reset with the button on the charge cable, which stopped the vibrating but now the screen isn’t responding to touch..

I’ve followed the guide again and removed device from the app, removed the app from my iPhone, changed the clock screen on the Fitbit, completed the updates 🙈

wore it to bed it had 100% charge, even though the screen was still unresponsive, 0% battery this morning.

Feel I’ve exhausted the guide and none of this has helped. 
Please help 

[Odyssey13]

Hi @CC_04  get with support.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
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INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

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[DavideFitbit]

Hi, it's good to see you visiting the Community forums for the first time, @CC_04.  

Thank you for sharing that you're having this issue with your Charge 5 and for confirming that you already tried all the troubleshooting steps shared in the Community forums. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

See you around.