Charge5

[SunsetRunner]

Hi , I’m losing hope of getting my 3rd Fitbit charge 5 , first replacement faulty, second sent to some one in the US I live in the UK , another one sent out but the box was empty it had been stolen out the box good job delivery lady said check the box while she waited 🙁 , delivery problems aside , the charge 5 is the worse Fitbit I have had won’t be buying Fitbit again , customer service isn't anywhere near as good as it was 🙁

[Odyssey13]

Hi @SunsetRunner  all you can do is get with support to let them know what happened. 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options