Charger 5 alarms doesnt vibrate

[MrPtr]

Hello, suddenly my brand new Fitbit Charge 5 stopped vibrating while the alarm is suppose to be triggered. Actually the alarm is not triggered at all..

I have silent mode and dnd off, the alarm is on.. vibrating machine works (tested in settings by switching the vibration mode) .. everything seems to be set correctly ..

what is even weirder is, that I didnt touch it and it just stopped triggering the alarm 😞

I bought it only for this particular funcionality so now the device is useless to me 😞 

any hints?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @MrPtr. . 

Thank you for sharing that you've been experiencing this problem with your Charge 5 and that you already tried a few steps. 

Before considering other options, please try the following steps that have been useful for other users with the alarms: 

• When you set up an alarm, once you see the green checkmark, please try swiping right to see the alarm details. Other users have mentioned that the process to set up an alarm is not done until you swipe right after the checkmark to look at it. 
• Restart your device using the charging cable. 
• If you're still having this problem, you can try removing an re adding the alarm as well.

Hope this helps, I'll be around. 

[aye5kay]

@MrPtr support is clueless and development is silent on this. On my samsung android 12 device, the stock Samsung clock/alarm app does not send any signals to the watch with the exception of this bedtime alert. All other alarms, alerts, or notifications from this app do not show or go off. All other notifications work normally (for the most part). This really basic thing is strange.

[Grouchmuffin]

Hi, I had a similar issue with my Charge 5 in that I had alarms set and they were working fine until I turned them all off while I was on vacation over Christmas.  Then when I turned them back on when I went back to work after the new year, none of them work.  No vibrating alarm, no popup on the swipe screen, nothing.  I deleted all the old alarms and re-added them.  I restarted my Charge 5.  No change, still no alarms.  They're in there, they just are not going off.  Help?

[SunsetRunner]

I have the same issue! After turning off my alarms at Christmas. No rhyme or reason! I’ve done the same as you and no change!

[Blablalalaa]

Hello,

I have the same issue as well! Also after holiday I tried to turn the alarm on and nothing happens. I think it's a fault in the system and we should all spam tech support about this. 

Good luck all! 

[DavideFitbit]

Hi everyone, and welcome to the new users in the Fitbit Community forums. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried the troubleshooting steps mentioned earlier.  

In this case, since you already tried the restart and setting up the alarms again, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around in the Community. 

[Grouchmuffin]

Update, 01/24/23 - All of a sudden over this past weekend, after it hadn't synced since early December, I am now able to sync and the firmware update was available to download.  All my issues have gone away and my Charge 5 is back to working like clockwork!  I don't know what changed to make it start working again.  I did several cycles of uninstalling and reinstalling the app, restarting my device, etc.  But now all is well that ends well.

[Blablalalaa]

Yes I had the same experience as well. Working like a charm again! Thank you fitbit people!

Verzonden vanaf Outlook voor Android<>

[DavideFitbit]

@Grouchmuffin @Blablalalaa That's great news, thanks for sharing this update!