Charger 5 does not record step data

[Keith07]

Charger 5 purchased on  09/05/2022 stopped recording step data 

[DavideFitbit]

Hi, welcome to the Community forums, @Keith07.  

I appreciate all the information provided about this issue you're experiencing with your Charge 5. 

Let me know if your device is not tracking steps at all or if you're getting steps, but they're not accurate. In the meantime, please make sure that you've tried the restart procedure as described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
3. If the device doesn’t restart, wait 15 seconds to try again.

Then check if you continue to experience the same behavior. In the meantime, you can find more useful information about the accuracy of Fitbit devices and how to adjust your stride length and dominant hand settings here, as these settings are usually helpful to improve accuracy as well. 

Hope this helos, I'll be around.