Charger 5 frozen screen

[MaryCR]

I charged my Charge 5 late last night by this morning it needed charging again. It was fully charged at 11.00am but now I cannot swipe anything, it remains on the clock face. The battery had gone down to 78% by 2.30pm with no real exercise done.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MaryCR. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the screen of your Charge 5 is frozen. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the battery keeps draining, please see Can I extend my Fitbit device's battery life?

[MaryCR]

I have reset using the button on the charge lead. I now have the functions but the battery is still going down much quicker than normal.

[RiekoC]

Hello @MaryCR 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.