Charge 5 won't charge

[Susan79]

I’ve troubleshooted all the methods. My Charger 5 is not charging. It shows 4% on the app, so it's unable to sync. It has been on the charger for over 12 hours.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Susan79. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not charging anymore. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Charge 5 on the wall socket, try using another CE certified USB adapter for low energy devices.

Before considering other options, I'd like you to confirm whether you've attempted all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

[Susan79]

Yes, I attempted all the tips and recommendations. 

[MarreFitbit]

@Susan79 Thanks for getting back to me. 

Since all the steps you tried didn't work, you have a Charge 5 and report that it's no longer charging, I suggest reaching out to our Customer Support Team who will be able to take a closer look into this issue and provide further help. Hope to hear some good news soon!