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Charger 5 screen went black

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‎07-30-2023 10:06

‎07-30-2023 10:06

Hi,
After using my Fitbit Charge 5 for several months (since November 2022), today the screen went completely black and unresponsive.
I can still see the green pulse under the device and I see that it syncs with my phone. However, after going through all the possible steps could be found in the support materials I was not able to resolve it.
I have tried restart via the charging cable, changing the clock face, double tap, etc. and none would work.
It has now become a completely useless device.

I contacted the support and it is very hard by the way to reach out to them. An automated chat popped up and closed the chat automatically within minutes!

I see that this is a common problem (thumbs down for the quality of this product), but how did you make it to contact the customer service?

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3 REPLIES 3

‎07-30-2023 10:29

‎07-30-2023 10:29

Hello & welcome @vpez 

Sorry to see that your Charge 5 is non-responsive. This page has links to contact Fitbit support via chat, phone, and direct message: Fitbit support 

Lately, we've seen an increase in the requests for Fitbit support. Please continue to try to contact them, especially since you've already tried all the recommended troubleshooting steps without success and your device is still under warranty. 

Rieko | N California USA MBG PE

Best Answer

‎07-31-2023 08:44 - edited ‎07-31-2023 08:46

‎07-31-2023 08:44 - edited ‎07-31-2023 08:46

Welcome to the community forums, @vpez. 

Thank you for all the details provided about this issue with your Charge 5 and the troubleshooting steps that you've performed so far.  

I've been informed that you were able to get in touch with the Customer Support team again for further assistance with this. In this case, I recommend that you continue the communication with them so they can let you know about the options available for you. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes

‎07-31-2023 09:17

In response to DavideFitbit

‎07-31-2023 09:17

Unfortunately that did not lead to any result.

Best Answer