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My experience with Charge 5

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‎07-30-2023 10:50 - last edited on ‎07-31-2023 09:02 by Fitbit Moderator

‎07-30-2023 10:50 - last edited on ‎07-31-2023 09:02 by Fitbit Moderator

I bought the Charge 5 in September of 2021 to help me track my health. The tracker did not even last me 2 years and it does not work anymore. I tried resetting it and all it did was go from showing the fitbit logo to being blank. I know the warranty is up so I am left with no option to replace other than paying for another one. Not Happening

Moderator Edit: Clarified subject

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1 REPLY 1

‎07-31-2023 09:04

‎07-31-2023 09:04

Hello there, @agmensinger. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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