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Charger 5 won't charge

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‎03-13-2023 09:40 - last edited on ‎03-13-2023 11:15 by Fitbit Moderator

‎03-13-2023 09:40 - last edited on ‎03-13-2023 11:15 by Fitbit Moderator

Purchased Charger 5 second hand, had it charging for over an hour no sign of life

any advise other than the bin

 

 

Moderator Edit: Clarified subject

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‎03-13-2023 11:16 - edited ‎06-03-2023 11:26

‎03-13-2023 11:16 - edited ‎06-03-2023 11:26

Hi there, @Petero1. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5.

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-13-2023 11:16 - edited ‎06-03-2023 11:26

‎03-13-2023 11:16 - edited ‎06-03-2023 11:26

Hi there, @Petero1. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 5.

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-14-2023 01:55

In response to MarreFitbit

‎03-14-2023 01:55

Tried all the troubleshooting suggestions but nothing is working, when connecting the devise to charge it vibrates

but nothing happens screen blank

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‎03-14-2023 03:49

In response to Petero1

‎03-14-2023 03:49

Sad to hear that you're having issues with your Charge 5, @Petero1. If you've not already done, I'd suggest to try restarting your device. To do so please perform these steps:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB plug of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If this doesn't work for you I'd suggest contacting Fitbit support to get further assistance as there might be hardware issues with your device:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎03-14-2023 04:34

In response to Talahthas

‎03-14-2023 04:34

Hi Talahthas

Thank you for the reply can confirm tried all the suggestions unfortunatley all I have is a vibration

when attaching the charging cable but still blank screen.

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