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Chat history

yesterday

yesterday

I need to find a transcript of my chat history. My Charge 5 recently stopped working, and I was offered a coupon for a new Fitbit since mine is out of warranty. The email never arrived and I need to retrieve the case number for customer service to look into why nothing was sent to me. 

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12 hours ago

12 hours ago

Hi @StephNK and warm welcome to the community. 

I appreciate your message, and I'm sorry to hear that you were offered a coupon for a new Fitbit, but the email never arrived. 
In order to retrieve the case number, I suggest you check your SPAM emails, because the message could have been moved to that mailbox.
If it's not there, may I suggest to contact support and explain this situation, since they have the proper tools in order to find your options. Contact Us. 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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