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Chat history

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‎04-26-2025 18:43

‎04-26-2025 18:43

I need to find a transcript of my chat history. My Charge 5 recently stopped working, and I was offered a coupon for a new Fitbit since mine is out of warranty. The email never arrived and I need to retrieve the case number for customer service to look into why nothing was sent to me. 

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‎04-27-2025 11:19

‎04-27-2025 11:19

Hi @StephNK and warm welcome to the community. 

I appreciate your message, and I'm sorry to hear that you were offered a coupon for a new Fitbit, but the email never arrived. 
In order to retrieve the case number, I suggest you check your SPAM emails, because the message could have been moved to that mailbox.
If it's not there, may I suggest to contact support and explain this situation, since they have the proper tools in order to find your options. Contact Us. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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