After reading hundreds of community posts, a troubling pattern has emerged regarding the sudden failure of Charge 5 batteries. Many users reported issues both during the warranty period and just outside of it. Unfortunately, Fitbit seems unwilling to acknowledge or address this widespread problem, leaving countless loyal customers without proper support or resolution.
Despite repeated attempts at troubleshooting, Fitbit consistently falls back on the same unhelpful response: "There's nothing we can do, but here's a discount for your next purchase". It's disheartening to see such a lack of accountability from a brand trusted by so many.
