help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ChatService - Feedback

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2023 15:27 - last edited on ‎07-13-2023 16:37 by Fitbit Moderator

‎07-13-2023 15:27 - last edited on ‎07-13-2023 16:37 by Fitbit Moderator

Be careful about giving feedback on Chat Service and Rodrigo Jr. They then lock you out of Chat and getting another agent. Here's my issue which has no resolution after 2 hours of trying:

Heart rate is often off by 30 points. It entirely misses some exercise sessions. It hectors me to get moving, even while I am exercising, despite my repeatedly requesting to turn off notifications. It almost always inaccurately measures sleep time and components. Of course, health trends are nonsense as a result.

I'd return it for a refund but it was given to me as part of a clinical trial. Maybe I should just let Mass General know that Fitbit is feeding them junk data.

Moderator edit:  updated subject for clarity

Best Answer
1 REPLY 1

‎07-13-2023 16:41

‎07-13-2023 16:41

@FitbitUser0713 , A warm welcome to the Community! Thank you for your message, bringing this to our attention and your feedback. 
I've informed our team and they'll be contacting you via email soon. 


JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes