Check List?

[skw56]

Does anyone have a check list to verify my Fibit Charge 5? (Before I throw it out). I’ve been thru the help list, read thru the postings, updated when updates happen but it still has problems. If there is a check list where I can verify I have it set up correctly or incorrectly  and didn’t miss something.  Please. 

[Odyssey13]

Hi @skw56  this article - click to read - tells how to set it up, so just follow it from beginning to end

[skw56]

Thx u Odyssey13 I have been thru the suggested steps and have updated the fixes but it still doesn’t work. Problem is - Watch blacks out from time to time. I have to attach it to charging device to wake it up. 

[Odyssey13]

@skw56  blacks out - could that be the quick view? It's set to turn off so it doesn't waste the battery.

[skw56]

Typically I turn my wrist or rap the Fitbit face it wakes up and displays info. But more times than not I tap the face and it appears dead. I attach it to the charger it wakes up, I sync it with the app. Battery is charged. I sync it it 2-3 times for the app & watch has the SAME info. I have to do this almost every day. 

[Odyssey13]

@skw56is it possible you have it turned off ? If not, you might need to get with customer support.

[skw56]

Thx u Ofyseey13 for trying to help but I give up. I’ve tried almost everything suggested here on this site but the problem is only getting worse. This ole great grandma can’t fix it. Moving on. 

[Odyssey13]

@skw56  the oldest person who mentioned their age on these forums was 94 and that's been a few years ago. Before you give up, do try customer support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options