Clock face will not load onto Charge 5

[ThreeOne]

Hello,

The clock faces Juxtaposed, Bifrost Brisk and Glimpse will not load onto the charge 5. Instead off install being lit up I just see not available. I have latest firmware for Charge 5 and latest fitbit app. Restarted the charge 5 but the clockfaces are still unavailable. 

Moderator edit: clarified subject.

[HorareyFitbit]

Hi @ThreeOne is nice to see you around one more time!

Thanks for sharing with me your situation regarding the clockfaces on your Charge 5. As a first steo I recommend you to read the article: How do I change the clock face on my Fitbit device? There you will find some recommended steps that even if you tried them before the order it's still important.

[ThreeOne]

Hi, 

Thanks, I tried the steps as you suggested in the article but it did not work.

Any more suggestions would be most appreciated.

[HorareyFitbit]

Hi again!

Thanks for sharing withe me those updates. Another thing you could  please confirm me is if you currently only have issue with those specific clockfaces?

Here are other steps you could do tio improve your situation:

• Force close and open the Fitbit App.
• Clear the cache
• Restart phone 

[ThreeOne]

Hi Thanks,

Yes, only those 4 clock faces. All of the other clock faces I can load onto the Fitbit charge5. 

Can I please ask what you mean by clear the cache? Of what. A particular application? Do you mean the FITBIT App? How do I do this please?

Thanks,

[ThreeOne]

Hello,

tried clearing the cache of Fitbit app and restarted the phone. 

Unfortunately this has not worked either.

[HorareyFitbit]

Hi again!

Thanks for your updates, ince the provided steps didn´t seemed to work for your specific situation I recommend you to contact our Support tream since they have more tools than us in the Community to have a closer look at your specific situation. I send you a link you can press and then you will be able to choose how you want to contact our Support members. Support.

[ThreeOne]

Thank-you

[HorareyFitbit]

Hi again, you are very welcome here in the Community!