I've not been able to use my Charge 5 for over a month. Fitbit / Google messed up and kept my band and charger.
TWICE I've contact Support for a status on replacing the band they kept and then denied receiving.
TWICE I've been told "wait and see" when asking for a status update, tracking number or anything.
This is seriously the worst customer service experience I've ever seen. A company like Google (who Fitbit Support seems to be blaming this on) has no excuse for providing a customer service experience this terrible.
I'm done. I'll never buy another Google product or give them another red cent. This is beyond embarrassing for these two companies.
