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Customer service feedback

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‎02-19-2022 01:57 - last edited on ‎02-19-2022 13:52 by Moderator Alum

‎02-19-2022 01:57 - last edited on ‎02-19-2022 13:52 by Moderator Alum

My Fitbit Charge 5 stop working within 45 days and I have managed to contact the support service and keep asking me 7 to follow same repeating instructions. No solution achieved. Bought it directly from fitbit.com which is a big mistake because they say you can't ask for refund after 45 days of purchase. Shouldn't buy from them directly. Terrible.

 

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Yes, it's terrible service and big mistake buying from Fitbit directly. My Fitbit Charge 5 stop working after 45 days. Talked to customer service and keep asking the repeating questions for 7 times. How can they support users with such terrible problem solver customers service in year 2022. 

 

 


Moderator edit: subject updated for clarity

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3 REPLIES 3

‎02-19-2022 11:38

‎02-19-2022 11:38

Hi @SunsetRunner  different retailers have different windows in which to return an item. Costco is more liberal with their returns. Best Buy is 14 days. Some people like to buy local so they can return it quickly if something happens. So what's going on with your Charge 5? Might be someone on the forums can help with some suggestions.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-19-2022 12:01

In response to Odyssey13

‎02-19-2022 12:01

Hi

 

Thanks for your reply. If you are buying directly in any Australian retailers,  you are covered by the Australian Consumer Law. 

 

Anyway, the fitbit charge 5 suddenly stop working totally. Not charging, screen is blank, not synchronise and the led light is not working either. Tried to restart it using the charging cable as instructed by the support system, still doesn't work.

Best Answer
0 Votes

‎02-19-2022 13:49

‎02-19-2022 13:49

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

 

I appreciate all the feedback and comments that you've shared about this inconvenience with your Charge 5 and for confirming that you already contacted the Customer Support team. 

 

I've been informed that you've been in touch with the Support team and they've provided you with some other instructions besides the restart or they have requested some information from. Please make sure to continue the communication with them so they can let you know how to proceed. 

 

You should be receiving a response soon. Thanks again for sharing all your feedback. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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