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Dashboard on iPhone not responsive

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‎01-01-2023 16:23

‎01-01-2023 16:23

I have a new FitBit Charge 5 (2 weeks now)…all of a sudden tonight the app dashboard on my iPhone 12 ProMax is not responsive. I can click on things but they do not open (steps, miles, zones, sleep. etc) as I have previously been able to do.  I have no waiting updates for my Fitbit in my profile and I powered off my phone and restarted but still it’s like it is frozen.  Any ideas what is going on?  Up until now everything worked fine.  (I have had previously a Charge 3, 4 and an older FitBit before them).

 

Thank you in advance!

Melissa

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‎01-01-2023 17:27

‎01-01-2023 17:27

I’m not sure this will solve your problem, but my first step is to delete the app, then redownload it.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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