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Data inaccurate

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‎03-29-2023 21:31

‎03-29-2023 21:31

I have a Charge 5 and an iPhone. I noticed this evening the date of my Fitbit was April 1 and that's in a few days. I sync my watch to my phone and the calendar fixed itself but the days info - steps, activity - it cleaned most and just lowered the calories. I've restarted the device maybe five time, as well as my phone. And I turned off the Bluetooth and then back on, and forgot and repaired the watch. Software is up to date. Any suggestions?  

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‎03-31-2023 16:14 - last edited on ‎10-14-2024 04:42 by Fitbit Moderator

‎03-31-2023 16:14 - last edited on ‎10-14-2024 04:42 by Fitbit Moderator

Hi @skylerx. Welcome to the community forums!

Thanks for the details regarding your Charge 5 and the steps followed in order to set up it properly.

Let me ask you some questions in order to have a better idea about the inconvenience: 

Is just your tracker loosing the info of the activities, or the app as well?

Has this happened once or it's deleting your data everyday?

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