Date is wrong on Charge 5

[fjtmtt]

Date is wrong on charge 5

Moderator Edit: Clarified subject

[RiekoC]

Hello @fjtmtt 

Your Charge 5 should be getting the date and time from the phone/tablet with the Fitbit app. When was the last time there was a sync between your Charge 5 & your phone/tablet?

Are you have issues with syncing any of your tracked data to the Fitbit app?

[ManuFitbit]

Hi @fjtmtt. Welcome to the community forums. 

Thank you for sharing the inquiry regarding the Charge 5. 

As indicated by @RiekoC, the time and date should be automatically updated once you sync with the Fitbit app in your phone. Before considering other options, please make sure your phone meets the requirements listed here. Your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:

• On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Charge 5 automatically when you open the Fitbit app or manually by pressing any blank space and pull it down or tapping the upper left corner > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync? 

In addition, please complete a three pulse restart and let me know if you continue to experience the same problem afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Thanks @RiekoC for your help.