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Charge 5 stuck on the Fitbit logo

Monday - last edited yesterday by Fitbit Moderator

Monday - last edited yesterday by Fitbit Moderator

Charge 5 started this afternoon with only the Fitbit logo, plugged it in, and now only get a flashing logo every 30 seconds or so. Tried all resets shown online and nothing. Not impressed.

Moderator Edit: Clarified subject

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yesterday

yesterday

Hi there, @Bwilsonfbit. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Charge 5 before posting here. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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