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Delete data Charge 5

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‎03-20-2022 15:07 - last edited on ‎03-22-2022 06:57 by Moderator Alum

‎03-20-2022 15:07 - last edited on ‎03-22-2022 06:57 by Moderator Alum

I removed my Charge 5 from my account and added to wife's.  Want to track her for a week.  It shows my data for today. How to delete so she can start over?  I tried delete data in app, but when it synced it stays at what watch has logged for the day.

 

 


Moderator edit: subject updated for clarity

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1 BEST ANSWER

Accepted Solutions

‎03-22-2022 06:57

‎03-22-2022 06:57

Hi, thank you for sharing your inquiry about the Charge 5, @tcat007. 

 

When users are going to hand over the device to someone else, they usually complete a factory reset, to prevent any recorded data for the day to be added to the other person's account.  

 

If the data is already on your wife's account, keep in mind that you can’t delete steps and floors; instead, log a non-step-based activity such as driving to override the steps or floors. To do so, you can follow the steps in this article. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti

View best answer in original post

Best Answer
1 REPLY 1

‎03-22-2022 06:57

‎03-22-2022 06:57

Hi, thank you for sharing your inquiry about the Charge 5, @tcat007. 

 

When users are going to hand over the device to someone else, they usually complete a factory reset, to prevent any recorded data for the day to be added to the other person's account.  

 

If the data is already on your wife's account, keep in mind that you can’t delete steps and floors; instead, log a non-step-based activity such as driving to override the steps or floors. To do so, you can follow the steps in this article. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer