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Disappointed

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‎07-25-2022 09:09

‎07-25-2022 09:09

I have Fitbit for almost 7 years. Charge HR, Charge 2, Charge 3 and now Charge 5.

I initially had the battery drain problem, changed to phone GPS and Restart after every charge and the battery performance is okay. So disappointed to see the trouble people are having getting their devices replaced. All of my previous Fitbits had issues within the warranty period and I had a new one sent the next day.  No having to return defective devices. It. appears since Google now owns Fitbit that they do not honour their warranty. This is my last Fitbit. Google do better! 

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3 REPLIES 3

‎07-25-2022 09:59

‎07-25-2022 09:59

My Charge 4 stopped working within the 1 year warranty, so Fitbit replaced the "pebble" with a new Charge 4. It was sent to me on Dec 20, 2021. On Saturday, July 23, 2022, the tab that connects to a band came off. The product is 7 months old but because it was a replacement for the Charge 4, bought on Nov. 19, 2020, that quit working on Nov 11, 2021, the warranty is expired. I had the agent escalate my case but was told "As per our policies, the warranty covers 1 year (365) days since the date of purchase and it doesn't renew when some replacement takes place.  In this case, we missed our limited warranty. Also, we'd like to share with you that Fitbit does not repair Fitbit trackers nor has any certified reparation centers"

It feels like I'm being told, yeah we sent you a defective piece of hardware, but too bad "

I don't believe this is because Google purchased Fitbit, it's just the Fitbit warranty.

 

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‎07-25-2022 10:09

‎07-25-2022 10:09

I am in the same boat.

 

Long time customer of many years, my previous devices all failed but was able to be replaced.

 

charge 5 battery dying within hours but customer support just tell me to wait for a firmware update that judging by forums won’t help.

 

shocking 

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0 Votes

‎07-25-2022 10:14

In response to Jestyo

‎07-25-2022 10:14

It's really disappointing. I'm going to try to glue the tab back onto my pebble, but I'm also going to be researching other device brands 

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