I have communicated with three different customer service reps in this regard over the past few days. I've disabled ALL of the things that allegedly were causing battery power to lower. It worked just fine until Saturday, 7/23. I have insurance, have had the device for less than six months, and a premium app membership. The device just not working and waiting for some change isn't enough. "Make sure to keep your app and device updated" is not help when the device dies the moment you unplug it from the charger. What is the company going to do about this?
