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Display seem to be dead Charge 5

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‎11-21-2022 11:14 - last edited on ‎11-22-2022 07:29 by Moderator Alum

‎11-21-2022 11:14 - last edited on ‎11-22-2022 07:29 by Moderator Alum

IMG-20221121-WA0001.jpg

Did anybody know Something about this Error? Akku ist full, Firmware is fine ..reset doesnt Help 😞  this is the only Screen i can see 

 

 

Moderator edit: subject updated for clarity

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‎11-22-2022 07:28 - last edited on ‎12-17-2024 06:52 by Fitbit Moderator

‎11-22-2022 07:28 - last edited on ‎12-17-2024 06:52 by Fitbit Moderator

Hi, thank you for sharing this information about the issue you've been experiencing with your Charge 5 and for the picture, @StephanFi.  

I've seen other users reporting this problem. Please make sure to try the steps listed here below that have been useful for other people: 

  1. Restart your device using the three pulse method with the charging cable:
    • Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
    • Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.
  2. Change the the clock face option on your Charge 5 following the steps in this article. 
  3. Make sure the firmware is updated to the latest version available. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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