Display won't turn on Charge 5

[Kiigske]

I have a Fitbit Charge 5. My device display won’t turn on. I have tried to restart pressing 3 time on the charger to restart and several times. Nothing is happening.

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community forums, @Kiigske. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tap to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[Kiigske]

Thank you for the feed back @DavideFitbit 

Unfortunately my Charge 5 is completely dead - doesn’t sync, not charging and no reaction. App can’t find the watch. I have to give up this device.