Double icon

[chowbiz]

(Can't seem to upload the image)  My new Charge 5 has a double icon--blue stopwatch ON TOP OF orange alarms.  Screen was frozen and wouldn't sleep. Loaded up a new watch face to stop it.

[Rich_Laue]

Not sure @chowbiz try uploading to a public share site, like Google pictures, Dropbox, and supply a link. 

[chowbiz]

https://drive.google.com/file/d/1w-gqh6LYBzJ9uotomVvg2C4vV8fZlubl/view?usp=sharing

This is an image of the watch with both layers on it.

Situation got worse--BSOD (black screen of death).  This was followed by leaving it overnight, waking to find BSOD, but sometimes green lights on the back, followed by Fitbit logo after 3 presses reset, followed by what now appears to be an update that is updating.  Not a good first week with my new Charge 5.  

[chowbiz]

This has been resolved with Fitbit sending me a replacement device.  In hindsight I’d guess I corrupted the device during an attempt to update, but this is only a guess.  It’s a shame there was no easy way to factory reset.  Now all I can get is a logo and black screen.