help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG app not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2023 14:43

‎04-12-2023 14:43

image.jpg

Have been gettinf the following message when i try to use my ECG app. I have reopened the application multiple times but does not fix. Any advice how to fix this? 

Best Answer
1 REPLY 1

‎04-13-2023 02:45

‎04-13-2023 02:45

Hi, @Debb.singh are you in a country where the ecg app is supported? Please see here for the list.  You can also check on the web based program that your Fitbit is registered to the correct country (from the top right of this page click on “Dashboard” and then the gear icon to go to the settings menu.

 

If your country is listed and correctly registered, and you are getting that error message, and you haven’t already, please try the restart procedure .  If that doesn’t fix it, please get in touch with Fitbit Customer Support on Contact.Fitbit.com .

 

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer