help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ECG disappeared on Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2022 13:46

‎10-16-2022 13:46

I've had my Charge 5 for a few weeks now. It initially had the ECG feature on the watch, and I was able to sync it to the app with no issue.

 

However, as of today, my Charge 5 suddenly doesn't have an ECG feature anymore.

Kindly advise me on how I could get the feature back on my watch

Best Answer
0 Votes
1 REPLY 1

‎10-18-2022 07:19 - last edited on ‎11-06-2024 03:50 by Fitbit Moderator

‎10-18-2022 07:19 - last edited on ‎11-06-2024 03:50 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Sahhh. 

I appreciate the information provided about this issue with the Charge 5. 

Could you please confirm if you're currently traveling abroad and in what country are you located at the moment? This feature is not available in some countries and I've seen that it gets automatically deactivated when a person travels to a place where the ECG feature hasn't been authorized by the local institutions. You can check this list too see all countries where it's currently available. 

If you haven't travelled anywhere, please give a try to the following steps:

  1. Uninstall the ECG app from your Charge 5.
  2. Force quit the Fitbit app and restart your tracker.
  3. Open the Fitbit app and pull down on the screen to force a manual sync.
  4. Install the ECG app one more time and make sure the permissions are enabled.
  5. Tap Discover > Assessments & Reports > Heart Rhythm Assessment to double check if still appears completed 
  6. Try taking a reading one more time and let me know how it goes.

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes