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ECG error says to restart app

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‎04-16-2023 05:13 - last edited on ‎04-16-2023 06:55 by Moderator Alum

‎04-16-2023 05:13 - last edited on ‎04-16-2023 06:55 by Moderator Alum

Get error says to restart app.  Anyone know how to fix?  

 

 

Moderator edit: subject updated for clarity

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‎04-16-2023 06:54

‎04-16-2023 06:54

Hi, welcome to the Fitbit Community Forums, @Lsh62593.

 

 I appreciate the details that you've shared about this issue with your Charge 5. 

 

Could you please provide a few more details about this error message? In the meantime, please give a try to the following steps:

 

  1. Uninstall the ECG app from your Charge 5.
  2. Force quit the Fitbit app and restart your tracker using the charging cable. 
  3. Open the Fitbit app and pull down on the screen to force a manual sync.
  4. Install the ECG app one more time and make sure the permissions are enabled.
  5. Tap Discover > Assessments & Reports > Heart Rhythm Assessment to double check if still appears completed 
  6. Try taking a reading one more time and let me know how it goes.
Davide | Italian and English Community Moderator, Fitbit


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