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ECG keeps freezing Charge 5

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‎05-12-2022 00:23 - last edited on ‎05-13-2022 07:05 by Moderator Alum

‎05-12-2022 00:23 - last edited on ‎05-13-2022 07:05 by Moderator Alum

My ecg keeps freezing on analysis, then screen goes black not saving info to app. Have tried reset .As purchased for ecg would prefer not to have to do factory reset and loose data .Any ideas

 

 


Moderator edit: subject updated for clarity

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‎05-13-2022 07:04

‎05-13-2022 07:04

Welcome to the Fitbit Community forums, @Hen16. 

 

Thank you for sharing this information about this inconvenience with the Charge 5.  

 

In addition to the three pulse restart method, could you please try changing to a different clock face as well? This has been useful for other users experiencing something similar. 

 

In case you already tried all these steps and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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