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ECG shows error message Charge 5

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‎03-20-2023 07:47 - last edited on ‎03-22-2023 06:04 by Moderator Alum

‎03-20-2023 07:47 - last edited on ‎03-22-2023 06:04 by Moderator Alum

I’ve tried so many times however it constantly shows error message after

 

 

Moderator edit: subject updated for clarity

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‎03-22-2023 06:03 - last edited on ‎02-12-2024 09:07 by Fitbit Moderator

‎03-22-2023 06:03 - last edited on ‎02-12-2024 09:07 by Fitbit Moderator

Hi, it's good to see you visiting the community forums for the first time, @Niloferk123. 

Thanks for sharing that you've been having this inconvenience with your Charge 5. 

Could you please confirm what is the error message that you're receiving? In the meantime, please try the following steps that have been useful for other users: 

  1. Uninstall the ECG app from your Charge 5.
  2. Force quit the Fitbit app and restart your tracker.
  3. Open the Fitbit app and pull down on the screen to force a manual sync.
  4. Install the ECG app one more time and make sure the permissions are enabled.
  5. Tap Discover > Assessments & Reports > Heart Rhythm Assessment to double check if still appears completed 
  6. Try taking a reading one more time and let me know how it goes.
Davide | Italian and English Community Moderator, Fitbit


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