EDA sensors don't work on Charge 5

[Robadub]

 Most of the time I get this message and the picture of where to place fingers . I've updated the Fitbit, and tried it off and on my wrist. It rarely works but most of the time the above scenario occurs. Very frustrating. Any suggestions? 

Moderator edit: subject for clarity 

[DavideFitbit]

Thanks for sharing your experience with this as well, @JohnFF. 😁 

[Sdumond]

I am having the same problem when I start it then tells me to put my
fingers and does not do anything or it gives me a error paused--

Moderator edit: removed personal info

[lynette607]

Wet fingers then try it works for me onkt this way 

[DavideFitbit]

Hi, thank you for sharing this information about the issue with the EDA feature on your Charge 5, @Sdumond. 

If you haven't done so already, please make sure that you've tried all the steps mentioned here earlier to properly record EDA. In addition, you can also try completing a three pulse restart using the charging cable: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Let me know if you continue to experience the same problem afterwards. Even though some users have been able to resolve by moistening your fingers, the feature should work properly without having to do this step first. 

I'll be around. 

[onewnan]

The problem was with my original Charge 5 which was replaced. The new one
works properly, thx.

[DavideFitbit]

That's great news, thank you for sharing this update, @onewnan!  

[artw13]

Worked after licking fingers.   Tnks

[DavideFitbit]

Great, thanks for the update, @artw13! 😁 

[Cecilialmc]

I am having the same problem. Disappointed, as this is one of the main reasons i bought this model. 

[Djb5619]

Moisten fingers slightly 

[Cecilialmc]

Omg. It worked!! 

[Djb5619]

worked for me, hope it doesn't affect the results. Glad it worked for
you.😀

[Teddy5374]

Yay!!!! 

[Djb5619]

Glad it's working for everyone

[DavideFitbit]

Hi, it's good to see you visiting the Community for the first time, @Cecilialmc.

Let me know if you continue to experience any issue to track your EDA session. You can find more extra recommendations here.  

It's good to know the workaround suggested by other users has been helpful. 

See you around. 

[Sdumond]

Mine does not work again it started after I did steps 

[RayWalker49]

I have only had my Charge 5 for less than 3 days and I could never get my EDA scan to work even though every else seems to be functioning correctly. I found this forum and before trying anything else I tried to dampen my fingers slightly and pat them dry. The scan started right away however stalled with 30 seconds left to go so I quickly licked my fingers slightly, squeezed on my shirt to dry and the scan finished successfully. Seems like the dry skin affects the EDA scan. This forum solved my problem.  Thanks to all.....

[DavideFitbit]

@Sdumond Thanks for confirming that you've been having this inconvenience again. 

Could you please confirm if you already tried all the steps mentioned here earlier? In addition, please try restarting your device using the charging cable and check if you continue to have the same problem. 

I'll be around. 

[RayWalker49]

Hello, thanks for the reply. I did post a follow-up confirmation of what
worked for me. If I slightly dampen my thumb and index finger but don't dry
them completely the EDA 3 minute session works every time for me. My hands
are very dry and that may be the reason the EDA never worked for me until I
dampened my thumb and index finger. This was a suggestion by someone who
posted on the Fitbit community blog. Thanks to everyone for the helpful
suggestions.
Regards,
Ray

[DavideFitbit]

@RayWalker49 Thanks for sharing your experience with this to help other users in the Community! 

See you aroind.