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Exercise history missing Charge 5

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‎04-17-2022 22:43 - last edited on ‎04-19-2022 07:11 by Moderator Alum

‎04-17-2022 22:43 - last edited on ‎04-19-2022 07:11 by Moderator Alum

6 months of exercise is missing ftom my Charge 5.

I have tried logging off,  deleting and reinstalling App,  turning off phone, switching off and turning on Bluetooth. All other records are there steps sleep etc.

Some of my runs are there but wont open the map.

Help please

 

 


Moderator edit: subject updated for clarity

 

Best Answer
1 REPLY 1

‎04-19-2022 07:10

‎04-19-2022 07:10

Hi, welcome to the Fitbit Community forums, @Runner115. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps to try to resolve the problem. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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