FITBIT CHARGE 5 BLACK SCREEN / FITBIT LOGO

[NAMF]

Hello, since 2015 I am using FITBITS, love them they are small, light and easy. Since 21/08/2022 I am using a CHARGE 5 as my old was unable to firm updates. So chose for an CHARGE 5, I have been very happy with my CHARGE 5 until 2 weeks ago during my holiday. Could not charge my CHARGE 5 anymore. Thought it was the charger so bought a new charger.

But after charging it all day yesterday it was still not working, from the fitbit LOGO it went to a black screen. Did all what was written in other topics. Deleted the app, disconnected the all bluetooth devices deleted my CHARGE 5 from the app. So after an hour tried to connect the CHARGE 5 back to the app.....finally after the 10th time clicking 3 times the watch vibrated and I saw the screen 99% battery I was so happy it connected and synced to my app. Put it around my wrist and....... back to the FITBIT LOGO.... and now a black screen. Please let me know who to contact to repair or renew my fitbit. I like it and I want it to be replaced. After so many years I feel "lonely". Please help me to go the correct way with this. Maybe I have to send this to another source? Thank you Nancy

[ManuFitbit]

Good to see you participating in the community @NAMF.

I'm sorry to see that are having this problem, even after completing troubleshooting steps provided in posts. Other users have experienced this problem and some people have found useful the standard troubleshooting steps listed here below: 

• Complete the three pulse restart method with the charging cable. 
• Please follow these steps in case you're having trouble to charge your device. 
• Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
• If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
• If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

In this case, if you continue to experience the same problem after the steps mentioned earlier, I do recommend that you continue the communication with the Customer Support team so they can provide you with the next steps. You can click here click here to get connected and chat with us online or give us a call. 

[NAMF]

Thank you for the good service! I have been in contact with your helpdesk via messanger and all very professiknal and quick. Not solved but will send for repair:-)

[ManuFitbit]

Thanks for letting me know that @NAMF. No problem. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.