I know that similar problems have already been reported to the user community but they seem to have met with a series of, unsatisfactory, replies. I have tried to report this problem by telephone to Fitbit but when I phone them, nobody picks up and when I book a call back it does not happen.
So to the problem: the screen on my Charge 5 has gone blank. I have tried to restart the device (by the three pulses, button on the charger and disconnecting from the charger). Occasionally the device vibrates once and the Fitbit logo appears momentarily. But then nothing.
If the device is left connected to the charger then a red circle appears with a superimposed white cross. I imagine somebody at Fitbit could explain this phenomenon and, hopefully fix the problem.
Yours
Ian Bull
