help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Faulty Device, No Resolution - Advice Needed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2022 02:41

‎08-01-2022 02:41

Does anyone have any helpful advice for me?  My Charge 5 is just 7 months old and most stats are now incorrect, the heart monitor being the main problem.  If it 'works', it's telling me my heart rate is 160ish bpm while I'm at rest.  I don't make that running uphill...  I've now made three calls to the helpline and after multiple resets, just been sent a link to a generic help page.  Has anyone managed to actually get a replacement or refund?  What did it take?!

Best Answer
0 Votes
1 REPLY 1

‎08-01-2022 03:41

‎08-01-2022 03:41

@HamsterB did you buy it from a store or directly from Fitbit? If you bought it from a store, just go back to them, show that it doesn't work and ask to return it. 

Best Answer
0 Votes