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Feedback about Charge 5 replacement process

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‎02-12-2022 18:32 - last edited on ‎02-14-2022 17:04 by Fitbit Moderator

‎02-12-2022 18:32 - last edited on ‎02-14-2022 17:04 by Fitbit Moderator

Brand new Charge 5...  first charge takes 3 days to charge to 100%.  Band comes apart easily and it falls off.  Then you find it and have to charge it..  second charge took 3 days to get full charge.   The charger design is horrible....  next time to charge it gives me an error saying it can't charge.  I tried everything.  ... every single time I tried to charge is was pure hell. .. I call customer service..   the act like I am stupid and make me do everything I already told him I did.  Not once but at least 4 times.... still iy won't charge.   

 

Now they want me to print off a label to ship back, I dont have a printer..  they also want me to package it special. Which will cost money..  and then they said after they receive it then they will give me more instructions.   I just want a freaking working fitbit!!.   

 

I am so considering going with Apple.

 

Moderator Edit: Clarified subject and word choice

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0 Votes
3 REPLIES 3

‎02-12-2022 18:56

‎02-12-2022 18:56

Hi @PM8  where did you buy it? If it's within the return window, you can return it. There are print services as places like Staples that let you log in and print something. Maybe you have one in your city.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-12-2022 22:07

In response to Odyssey13

‎02-12-2022 22:07

Yes, just the inconvenience of it all. Nothing is easy to go in and print
with 5 kids in tow. They should send me a label.

I bought it directly from fitbit.com. It wasn't an instore purchase, I
thought buying from them would be safer.

So do you have a Charge 5 with issues too?
Best Answer

‎02-14-2022 17:20 - last edited on ‎02-24-2024 03:36 by Fitbit Moderator

In response to PM8

‎02-14-2022 17:20 - last edited on ‎02-24-2024 03:36 by Fitbit Moderator

@PM8 Welcome on board. @Odyssey13 Thanks for stopping by to help our member.

@PM8 Thanks for the detailed information and your efforts while contacting our Support team. Before anything else, let me explain that our team needs to confirm the return of your Charge 5 before they can proceed with the next step as part of our warranty policy. I understand where you're coming from and I apologize for this inconvenience. Your feedback hasn't gone unnoticed and will be forwarded to the right team so we can improve our services, and prevent this type of experience in the future.

Because you already have a case open with our team, I've forwarded your posts so they can have all your details in hand. I'm sure they'll continue working on this matter to bring you back on track, so please keep an open communication with them.

See you around.

Best Answer